Network Support

Network Support is offered at three service Levels.

Our basic package provides a basic service which our clients can supplement on an individual network device basis. Clients are free to choose the required service level on a per-device basis and even revue and change service levels with a month's notice. All of our clients benefit from service level revue's where we can work together to give the most suitable support on a per server basis.

All of our support is vendor neutral. We do not support nor insist on a single network device supplier nor cabling company.

Please note, because of the nature of Network Support MAN Consulting will usually require a longer contract than PC or Server support where we offer a three month no quibbles termination. Similarly we will usually prefer a longer notice period before changing a devices support level. These are therefore best discussed with the client and incorporated into a SLA.

Basic Service:

Basic Support is the ideal level for keeping your hubs, router and switches up and running whilst you manage their services.

The base package for Network Support is that we keep the devices running to a pre-agreed level while providing maintainance of critical services such as DNS management across the network.

UK based Helpdesk: Our helpdesk is the keystone to our support services. We operate a web based ticket system which allows your problems to be monitored by our clients and ourselves and passed to our experts in particular fields as required. The ticket system and its underlying database provides the basis of our reporting and identification of recurring problems which can then be addressed via their root cause and provides our basis for our regular service revues.

Our help desk operates 24x7 however our basic plan operates 09:00 – 17:30* (weekdays except bank holidays). Out-of-hours response however is still possible via our Premium Level service or a per-incident call-out, even for our basic level. It's all about providing flexibility to our clients.

Secure Network Device Support: In order to support our clients efficiently and effectively all supported devices must allow our team to log-in remotely.

Advanced Service:

Advanced Service is the ideal level for devices where you need extra services supported.

Our advanced support adds VPN and Firewall configurations. Contact us to discuss other services.

Premium Service:

Premium Support is the ideal level for business critical devices.

Premium Support adds on-site support‡ and out-of-hours support as standard for business critical devices 24x7. Our premium service adds Monitoring and trend analysis and configurations of alarms and alerts. We will also work with you to provide a coherent disaster recovery plan.