SupportPlus!® solutions

Our SupportPlus!® service is specifically tailored to supporting your business and our experience in this area means we will work as a partner with you keeping your IT dependent business running while you manage your business.

• Support for any Open Source solutions and Linux migrations
• Microsoft, Novell, 2X ITIL, Cisco and Lotus certified consultants
• Support for Linux, Apple MAC and Windows mixed environments

How it works

Man Consulting will work with your existing company infrastructure providing transparent support service with your management and IT staff. Our function is to keep your information systems running while you get on with your business whilst reducing the recurring problems and providing fault resolution. We believe our SupportPlus!® packages provide a unique service, backed up by extensive experience and at no extra cost over generalist support.

We become actively involved and we understand the critical business functions of your infrastructure and can provide support for your industry specific applications from Citrix, MS 2003 Server to the WAN/LAN networks.

We have trained IT support technicians for a large number of business applications and infrastructures so you can be assured we work to put your business critical IT systems first.

Vendor Independent

Our relationships with leading hardware and software vendors leverages the best application support by making sure the correct vendor receives a succinct and professional description of the problem. This provides a better relationship between yourselves and your specialist vendors by ensuring that the vendor only receives support calls which are their responsibility and reduces the finger pointing and passing responsibility that can result in poor response from vendors and non-resolution of problems.

As an easy way to get an idea of costs our packages come in three levels and you can specify these on a per PC/Server level. See our SupportPlus!® packages.

• Basic is typical office functions used in normal office hours
• Advanced is for PC's or servers with specialist software which is usually used in normal office hours.
• Premium is for business critical functions that run 24/7/365.
  
  No hourly rates or pay-per-call, we offer a managed solution not a pay per use. All of our core services are inclusive and we only have additional charges on optional items and services‡.
  
  We allow you to switch service levels as needed and our account managers will give you regular reports and service meetings to help you get the correct levels. 
  Our service meetings focus on problem resolution, our aim is to reduce your need to call for recurring problems. 
  SupportPlus!® contracts go hand-in-hand with our consulting, the same team of experts work on support problems as consult on our projects. 
  Our services are also complimentary, we often work through major infrastructure changes with our clients using our support desk to identify possible problems and provide support while we work on resolutions. 
  SupportPlus!® is truly Multi-lingual - English, French and Spanish native speaker support is available to our international clients. 
  

Our expertise in various office applications have established us as versatile service provider of and we have trained technical support technicians for a large number of business centric applications so you can be assured we work to put your business critical IT systems first.

SupportPlus!® packages are not simply to fix your PC's they are designed to integrate into your business processes and keep the IT dependent resources up and running.

All service support activities are managed by our technical support team at H/O in London. 

Incident response best practices

• IT security (Secure connections)
• Risk management (ITIL approved methodology)
• Trained IT Support personnel
• Constant development of formal plans for critical and common incidents
• Established processes for tracking incidents, including progress reports of activities
• Continual improvements to both prevention and response efforts
• Periodical re-evaluation of incident response plans

Call us now on +44 (0)845 468 1315 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it to find out more and discuss our SupportPlus!® packages. This email address is being protected from spam bots, you need Javascript enabled to view it This email address is being protected from spam bots, you need Javascript enabled to view it